Representatives from CNI member organizations gather twice annually to explore new technologies, content, and applications; to further collaboration; to analyze technology policy issues, and to catalyze the development and deployment of new projects. Each member organization may send two representatives. Visit https://www.cni.org/mm/spring-2019 for more information.
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Monday, April 8 • 3:45pm - 4:45pm
2.6 Design Thinking for Library Services: Library as Research Lab

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At a large research university library, we have established new approaches to service design built on intentional, inclusive, and transparent collaboration and experimentation in the form of pilots and prototypes. At the same time, we received a three-year Institute of Museum and Library Services grant with our university's School of Information designed to provide authentic learning and research experiences to current School of Information students, working in partnership with teams of librarians in three distinct labs. One lab supported by this grant includes an intergenerational team of graduate students, an early career librarian, and two senior librarians building structures and research methods to apply design thinking to library services. Our presentation will exhibit early outcomes of this grant and its intersection with broader service design efforts in the university. The two projects supported by first and second year of the lab will be detailed, describing user research and service design around the graduate student scholar and the development of a toolkit to support user experience research across the library. We will explore the benefits of both our approaches to service design and the embedding of a research lab focused on design thinking in the structure of the organization as a way to ask questions and design future user-focused spaces and services with the library.

avatar for Justin Schell

Justin Schell

University of Michigan Library - Shapiro Design Lab
Justin Schell is the Director of the Shapiro Design Lab, a peer learning and project design community at the University of Michigan Library. Passionate about all things community and citizen science, he has helped organize Data Rescue events across the country. He is also the founder... Read More →
avatar for Meghan Sitar

Meghan Sitar

Director of Connected Scholarship, University of Michigan
As Director of Connected Scholarship at the University of Michigan Library, I lead a team of individuals dedicated to partnering with our community of scholars and library colleagues to enable discovery, exploration and creation. We do this through direct user interactions, consultations... Read More →
avatar for Laurie Alexander

Laurie Alexander

Associate University Librarian for Learning and Teaching, University of Michigan
Laurie Alexander is the Associate University Librarian for Learning and Teaching at the University of Michigan.

Monday April 8, 2019 3:45pm - 4:45pm